Frequently Asked Questions

A top-down view of four people around a white table with documents, notebooks, a laptop, a tablet, a smartphone, and two coffee cups engaged in a discussion or meeting.

  • What services do you offer?

    We provide specialized employment law services including mediation, employer HR support, Conflict management, and workplace investigations aimed at fostering healthy work environments.

  • How can mediation help in my workplace dispute?
    Mediation offers a confidential, neutral platform where parties can communicate openly to resolve conflicts, reduce misunderstandings, and reach mutually agreeable solutions without resorting to litigation.

  • What types of workplace investigations do you conduct?
    We conduct impartial investigations into issues such as harassment, discrimination, policy violations, and misconduct to ensure compliance with employment laws and organizational standards.

  • How does your HR assistance benefit my company?
    Our HR support helps develop and implement compliant policies, manage employee relations, handle disciplinary actions, and promote best practices to maintain a productive and legally compliant workplace.

  • Why is having a healthy work environment important?
    A healthy work environment improves employee morale, reduces turnover, enhances productivity, and minimizes legal risks associated with workplace conflicts and violations.

  • What industries do you serve?
    We serve a wide range of industries, adapting our employment law expertise to meet the specific needs and regulatory requirements of each sector.

  • How do you ensure confidentiality during investigations and mediation?
    We strictly adhere to confidentiality protocols, ensuring all information shared is protected and only disclosed on a need-to-know basis to maintain trust and integrity throughout the process.

  • Can you assist with preparing workplace policies?
    Yes, we assist in drafting, reviewing, and updating workplace policies to align with current legal standards and best practices tailored to your organizational needs.

  • What should I expect during a workplace investigation?
    An impartial investigation involves fact-finding interviews, document reviews, and analysis, concluding with a detailed report and recommendations to address any identified issues.

  • How do I get started with your services?
    You can contact us directly to discuss your specific needs, after which we will propose a tailored approach that best suits your workplace and legal requirements

  • How do you collaborate with HR to improve the workplace?
    We work closely with HR teams to identify workplace issues, develop tailored policies, and provide training. Our collaboration focuses on proactive interventions and resolving conflicts to foster a positive work environment.

  • How do you stay updated on employment law changes?
    We regularly review legal publications, attend webinars and seminars, and participate in professional networks to ensure our knowledge of employment law is current and comprehensive.

  • Can you assist both employees and employers in disputes?
    Yes, our services are designed to support both parties impartially, aiming to resolve disputes fairly and maintain workplace harmony.

  • What methods do you use to encourage good communication in mediation?
    We utilize active listening techniques, establish ground rules for respectful dialogue, and encourage open, honest communication to promote understanding and resolution.

  • Are your services compliant with employment laws and regulations?
    Absolutely. All our services are designed to meet or exceed current employment laws and regulatory requirements.

  • How fast can you respond to urgent workplace disputes or investigations?
    We prioritize urgent cases and typically respond within 24 to 48 hours to initiate the necessary investigative or mediation processes.

  • How do you tailor your services to address unique workplace challenges?
    We conduct thorough assessments to understand specific workplace dynamics and customize our approach to meet the distinct needs of each situation.

  • Can you provide examples of successful outcomes from your mediation or investigation services?
    While respecting confidentiality, we have resolved cases involving harassment allegations and contract disputes, resulting in mutually agreed settlements and improved workplace relations.

  • How do you ensure confidentiality throughout the assistance process?
    Confidentiality is maintained through secure communication channels, non-disclosure agreements, and strict adherence to privacy protocols.

  • What is the typical duration of an employment law mediation or investigation?
    Mediations generally last one to three sessions over a few weeks, while investigations may span from a few days to several weeks depending on complexity.

  • How do you work with HR departments to improve workplace environments?
    We support HR by providing expert advice on policy development, delivering employee training, and facilitating conflict resolution to promote a respectful and compliant workplace.

  • What strategies do you use to foster constructive communication during mediation?
    We create a neutral environment, encourage empathy, use reframing techniques to reduce tension, and focus discussions on interests rather than positions.

  • When is payment required for services rendered?
    Payment terms are outlined in advance, typically requiring a deposit prior to service commencement, with the balance due upon completion or as agreed in the service contract.